Payment Terms and Conditions

Payment Methods

We accept payments through two primary methods: PayPal and Stripe. These secure and trusted payment gateways ensure a seamless and safe transaction process for our customers.

Payment Currency

All transactions on our website are conducted in the currency specified during the checkout process, which is Australian dollars (AUD).  Please ensure that you select the correct currency before making a payment.

Payment Process

Upon completing your order, you will be redirected to either the PayPal or Stripe payment gateway, depending on your chosen payment method.  Follow the prompts provided by the respective gateway to complete the payment.

PayPal Payments

For PayPal payments, you will need a valid PayPal account to proceed.  You will be redirected to the PayPal website, where you can log in and complete the payment.  Once the payment is successful, you will be redirected back to our website for order confirmation.

Stripe Payments

For Stripe payments, you can use a major credit or debit card.  Enter your card information directly on our website's checkout page.  Stripe employs industry-standard encryption to ensure the security of your payment details.

Payment Confirmation

Once your payment is successfully processed, you will receive an email confirmation with the order details and payment receipt.  Please keep this confirmation for your records.

Payment Errors

In case of payment errors or issues, please contact our customer support immediately.  We will work to resolve the issue and assist you in completing your payment.

Payment Security

The security of your payment information is of utmost importance to us.  We utilise industry-standard security measures and encryption protocols to protect your payment data during transmission.

Payment Disputes

If you encounter any discrepancies or have concerns regarding the payment, please contact our customer support within 7 days of making the payment.  We will investigate the matter and provide a resolution.

Returns and Cancellation Policy

Returns and cancellations are subject to our Return and Cancellation Policy.  Please review the policy on our website to understand the conditions under which refunds or cancellations can be requested.

Currency Conversion Fees

If your payment currency differs from the currency used on our website, your payment may be subject to currency conversion fees.  These fees are determined by your payment provider and are beyond our control.

Changes to Payment Terms

We reserve the right to modify these Payment Terms and Conditions at any time.  Any changes will be effective immediately upon posting on our website.  It is your responsibility to review these terms periodically.

By making a payment on our website, you acknowledge that you have read, understood, and agreed to these Payment Terms and Conditions.

If you have any questions or concerns about our payment methods or terms, please contact our customer support for assistance.